Vår kundtjänst kan nås via mail, telefon eller chatt för att svara på frågor och hjälpa dig att handla och göra storleksrekommendationer. Nedan hittar du svar på några av de vanligaste frågorna.
At YMR Track Club, we always strive to process and dispatch all orders within 24 hours (Monday–Friday). All orders are shipped from our warehouse in Sweden.
In Sweden and Norway, you can choose shipping provider. For all other shipping destinations, a provider is selected based on the delivery destination.
You will receive an email with shipping and tracking details once your order has been processed. Your delivery will either be sent directly to your address or to a secure drop-off point.
If you have questions about the status of your order or our shipping policies, please contact: support@ymrtrackclub.com or reach out to use using our chat.
If YMR Track Club has reason to question the buyer’s solvency or ability to pay, we reserve the right to withhold delivery or stop shipments en route unless advance payment or acceptable security is provided.
Visa, Mastercard, SWISH, Trustly, iDEAL, Dankort, Google Pay, ApplePay Paypal and Klarna via Shopify Checkout.
We currently allow returns on any product to us within 30 days of receiving your purchase. Any attempt to return an order after 30 days will be denied.
The goods must be unworn, complete with all original tags and in original packaging and resalable condition.
For returns within Sweden we use DHL Service Point as the automatic carrier service for return shipping. For returns within the EU, the carrier service is DHL Parcel Connect. For Norway we use Bring and the rest of the world the carrier service will be UPS Standard.
All exchanges are FREE of charge. If your exchange item exceeds the value of your return, please contact customer support and we will assist you with the exchange: support@ymrtrackclub.com
You can easily make your return or exchange in our new return platform. https://returns.turnr.se/ymr-coi
PLEASE BE AWARE - For returns using Bring (Norway) you cannot make a return using the return platform. Please contact our customer support team and they will quickly assist your with your return: support@ymrtrackclub.com.
Alla produkter har en unik storleksguidelänk på respektive produktsida.
Alla unisexplagg finns i manliga storlekar och för normal passform för kvinnor rekommenderar vi att gå ner 1 storlek.
Vi gör även gärna storleksrekommendationer över chatten.
Börja med att berätta din (eller personen du handlar efter) längd och vanliga storlek.