Vi erbjuder frakt över hela världen och fria returer
YMR Track Club delivers to customers worldwide shopping at ymrtrackclub.com. For orders within Sweden we delver with DHL Service Point, Postnord, Bring, Instabox and Budbee. For international orders we deliver with Deutsche Post, DHL Parcel Connect & UPS at the moment. For the time being, some regions may have special delivery issues. We have also strengthened the hygiene routines at our warehouse per the recommendations established by Swedish authorities.
In the build up to Christmas, we currently allow returns on any product to us within 60 days of receiving your purchase. All orders made before or on December 20th will be allowed a 60 day return window. Any attempt to return an order after 60 days will be denied.
At YMR Track Club, we are committed to supporting your active lifestyle while also prioritizing sustainability. To streamline our operations and reduce our carbon footprint, we have made an important update to our return policy.
Starting from 20/07/2023 we will charge a fee for returns, while exchanges will continue to be FREE of charge. This change encourages thoughtful decision-making and helps us minimize unnecessary returns and reduce our environmental impact. Return fees vary depending on shipping location, read below for return information for your specific country/region.
We believe that this adjustment will benefit both our planet and our valued customers. By allocating resources more efficiently, we can focus on bringing you even more innovative performance wear that exceeds your expectations.
If you have any questions or concerns regarding this update, our customer support team is here to help. We appreciate your understanding and support as we move toward a more sustainable future. Thank you for being part of our athletic community and joining us on this journey.
You can easily make your return or exchange in our new return platform. Just click HERE
At YMR Track Club we always aim to process and dispatch all orders within 24 hours (Monday-Friday). All orders are shipped from our warehouse in Sweden.
Our partners for shipping within Sweden are DHL Service Point, Postnord, Instabox, Bring and Budbee.
Our partners for international shipping are DHL Parcel Connect & UPS. A shipment partner will be assigned based on the delivery location.
An email containing shipping information and tracking details will be sent once your order has been processed. The shipment is either sent directly to the customer’s address or to a secure drop off point.
As a customer, you have the opportunity to pick the delivery option that best suits you when receiving the notification from the carrier. Don’t forget to have a valid ID when receiving the shipment.
If you have any queries regarding the status of your order or our shipping policies – don’t hesitate to send us an e-mail on support@ymrtrackclub.com
In case ymrtrackclub.com has reason to question buyer’s solvency or ability to pay for delivered products, ymrtrackclub.com have no obligation to make delivery, and shall be entitled to stop products en route, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by ymrtrackclub.com.
Sweden
We offer free shipping with DHL Service Point on all orders.
We offer shipping with Instabox for a fee of 69 SEK. Deliveries with Instabox are free of charge on orders over 2000 SEK.
We offer Budbee home delivery for a fee of 89 SEK on all orders.
We have an estimated delivery time of 1-4 business days.
European Union
We offer free shipping with DHL Parcel Connect on all orders.
We have an estimated delivery time of 2-5 business days.
Norway
We offer free shipping with UPS on all orders.
We have an estimated delivery time of 2-5 business days.
Outside EU
We offer free shipping with UPS on all orders.
We have an estimated delivery time of 3-7 business days.
Please be aware that orders to the Unites States of America may incur additional customs, duties, taxes, or fees on orders above $800. When placing an order you acknowledge that any applicable customs duties, taxes, or fees are the sole responsibility of the recipient and are not included in the purchase price or shipping costs. We are not responsible for delays caused by customs clearance or for any additional charges incurred during the import process.
United Kingdom
For UK customers we only accept orders for minimum £136 due to customs regulations.
Please be aware; If you are shopping from the UK, you may be subject to customs/ import fees from UK customs. YMR Track Club is not responsible for any fees incurred by UK customs.
In the build up to Christmas, we currently allow returns on any product to us within 60 days of receiving your purchase. All orders made before or on December 20th will be allowed a 60 day return window. Any attempt to return an order after 60 days will be denied.
Once we receive your package and have verified the items are in re-sellable condition, your refund will be made within 5 working days.
The goods must be unworn, complete with all original tags and in original and resalable condition.
All exchanges are FREE of charge. If your exchange item exceeds the value of your return, please contact customer support and we will assist you with the exchange: support@ymrtrackclub.com
For returns we charge a small fee which will be automatically deducted from the total value of your refund.
Here is a list of our returns fees based on your shipping location:
SE – 39 SEK
EU - €6.90
NOR – 99 NOK
UK – 9.00 GBP
Rest of world – 9.90 USD
For returns within Sweden we use DHL Service Point as the automatic carrier service for return shipping. For returns from Norway we use Bring. For returns within the EU, the carrier service is DHL Parcel Connect. For the rest of the world, the carrier service will be UPS Standard.
Please be aware that we do not currently process any returns via Instabox or Budbee (Sweden only), even if you placed your original order using those carrier services. You return will be shipping back to us via DHL Service point. Please feel free to reach out if you have any questions/concerns. support@ymrtrackclub.com
You can easily make your return or exchange in our new return platform. Just click HERE
Besök vår returplattform:
Du kan enkelt göra din retur eller utbyte i vår returplattform. Klicka bara HÄR
Ange dina uppgifter:
Fyll i de nödvändiga uppgifterna, inklusive ditt ordernummer och e-postadress, för att hitta din beställning i systemet.
Välj produkten för utbyte:
Markera den produkt du vill byta ut och ange anledningen till utbytet. Du kan också ange önskad ersättningsprodukt om så önskas.
Skicka tillbaka produkten:
Följ instruktionerna på skärmen för att slutföra din begäran om produktutbyte. Du kommer att få information om var och hur du ska skicka tillbaka den befintliga produkten.
Bekräftelse och behandling:
Efter att vi har mottagit din produkt och granskat den, kommer du att få en bekräftelse på ditt produktutbyte. Vi kommer att behandla och skicka den nya produkten så snart som möjligt.
Notera att vi fortsätter att erbjuda utbyten utan några extra kostnader, och denna förändring i vår returpolicy gäller endast för returer. Om du stöter på några problem eller har frågor, kontakta vår kundtjänst för ytterligare hjälp. Tack för att du väljer YMR Track Club!
Besök vår returplattform:
Du kan enkelt göra din retur eller utbyte i vår returplattform. Klicka bara HÄR
Ange dina uppgifter:
Fyll i de nödvändiga uppgifterna, inklusive ditt ordernummer och e-postadress, för att hitta din beställning i systemet.
Välj produkten för retur:
Markera den produkt du vill returnera och ange anledningen till returen. Du kan också ange eventuella kommentarer eller detaljer om problemet.
Skapa returfraktsedel:
Följ instruktionerna för att skapa din returfraktsedel. Detta kommer att innehålla detaljer om var och hur du ska skicka tillbaka produkten.
Skicka tillbaka produkten:
Packa noggrant ner produkten i originalförpackningen om möjligt. Följ returfraktsedelns instruktioner för att skicka tillbaka produkten till oss.
Bekräftelse och återbetalning:
Efter att vi har mottagit och granskat produkten kommer du att få en bekräftelse på returen. Återbetalningen kommer att behandlas inom 14 dagar och återgå till den ursprungliga betalningsmetoden.
Om du stöter på några problem eller har frågor, tveka inte att kontakta vår kundtjänst för ytterligare hjälp. Vi tackar för att du valt YMR Track Club och vi strävar efter att göra returprocessen så smidig som möjligt för dig.
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