Our customer service can be reached via email, phone or chat to answer questions and help you shop and do size recommendations. Below you will find answers to some of the most frequently asked questions.
We offer free shipping with DHL on orders above 1200 SEK and Instabox on orders above 2000 SEK. For orders below 1200 SEK, we charge 49 SEK for DHL and 69 SEK for Instabox. The fee for Instabox delivery is reduced to 49 SEK on orders above 1500 SEK (Only available in Sweden).
We offer Budbee home delivery for a fee of 89 SEK on all orders (Only available in Sweden).
For UK customers we only accept orders for minimum £136 due to customs regulations.
Visa, Mastercard, SWISH, Trustly, iDEAL, Dankort, Google Pay, ApplePay Paypal and Klarna via Shopify Checkout.
YMR Track Club has a return policy that allows you to return any product to us within 30 days of receiving your purchased products. Any attempt to return an order after 30 days will be denied.
The goods must be unworn, complete with all original tags and in original packaging and resalable condition.
For returns within Sweden we use DHL Service Point as the automatic carrier service for return shipping. For returns within the EU, the carrier service is DHL Parcel Connect. For Norway we use Bring and the rest of the world the carrier service will be UPS Standard.
All exchanges are FREE of charge. If your exchange item exceeds the value of your return, please contact customer support and we will assist you with the exchange: support@ymrtrackclub.com
You can easily make your return or exchange in our new return platform. https://returns.turnr.se/ymr-coi
You can receive a 10% discount on your first order with YMR Track Club by signing up to our newsletter.
You should receive the discount code to your email within 5-10 minutes. It can sometimes take up to 1 hour to receive your code but this is unlikely.
If you do not receive the email, please check your spam/junk folder or contact our customer support via the live chat.
All products have a unique size guide link on their respective product page.
All unisex garments are in male sizes and for a normal fit for women we recommend going down 1 size.
We are also happy to do size recommendations over the chat.
Start by telling us your (or the person you are shopping for) height and usual size.